Facilities Management Services
We can manage all of your venue's support services on your behalf. Providing a single point of contact for all support service issues and only one monthly invoice, the facilities management (FM) option streamlines much of the administration and management processes normally associated with service provision. Furthermore, with only one management team across the support team, there is more consistency in the expectation of high standards, training and support reflecting our Project Five Star philosophy.
With one common goal of maintaining high standards and maximising visitor experience, onsite staff teams are trained to become accountable not only in their own role but also to ensure that all support service issues are effectively resolved. In addition, using our experience at other venues in the UK, we deliver industry best practice ensuring that your venue is receiving the very best support available.
An important part of our FM Service delivery is the ability to provide a staff team that is able and willing to deliver the high standards expected. We are experienced at taking on new contracts and can effectively manage the transition of staff in a number of scenarios, including taking on an inhouse team, an incumbent's staff team or even setting up a new team at a new venue. All staff transfers are undertaken sensitively and adhere to the transfer protocol demanded by UK legislation.
The benefits to you of using our FM services are as follows:
- One point of contact for all support service queries and requests saves you time
- Our team utilises specialist software to coordinate all onsite activities ensuring that essential works are carried out efficiently and inline with agreed targets
- Activities are planned well in advance to allow you to predict costs in the short, medium and long term so there are no financial surprises
- Grouping services together can not only brings cost synergies but also provides opportunities for service teams to work together and multitask effectively
- Our onsite management team manages external contractors that are onsite ensuring risk assessments are carried out and method statements are adhered to giving you peace of mind