NEWS
Delivering Five-Star Service at the Walkers Stadium
Building on the success of their Project Five Star programme that recognises the need to recreate the standards delivered by the housekeeping teams at prestigious five-star hotels, Leisure Support Services has won the support services contract at one of the country's top sporting venues, Leicester City's Walkers Stadium.
Announcing the contract win, Peter Watts, Leisure Support Services managing director said, "This win follows closely on the heels of our Ricoh Arena contract and further consolidates our base in the Midlands. I am pleased that our approach to delivering services in the sport and leisure market is attracting interest and that cleaning at sports stadia is now being viewed more than ever before as an integral part of the visitor experience."
The housekeeping team at Walkers Stadium are given training to deliver the customer service levels and meticulous attention to detail expected in today's sporting environments. The contract also demands a sustainable way of working and part of this means proactively improving the recycling levels of waste generated during events. This will be developed inline with the successful programme that Leisure Support Services currently employs at other UK venues including the Brit Oval where over 50% of waste generated at events is recycled.
The Walkers Stadium site contains: two ground floor exhibition halls, ten function suites, 44 meeting rooms, an a la carte restaurant, a popular sports bar and comprehensive match-day facilities. Leisure Support Services maintains the highest standards on a year round basis whilst also managing the peaks and troughs of the event schedule, which includes: football matches, local conferences, seminars, exhibitions and corporate events.
Peter Watts concludes: "We are proud to be working in partnership with Leicester City Football Club and through the development of our staff we will bring real benefits to the club not only in terms of maintaining high standards but also contributing towards improved visitor experience and repeat bookings for corporate events."
January 2008
